Professional Experience
Role: Senior Associate/Senior Consultant
- Led a team of 10 to conduct risk assessments, producing actionable insights for executive stakeholders, allowing them to make decisions on real-time operational data, therefore minimizing the need to monitor significant financial risks
- Created project plans to meet core business objectives' effort, time, cost estimation, and risk management; Monitored project progress as per scheduled deadlines, took necessary steps to ensure the project was completed per the deadline in the project plan
- Worked with Governance, Risk & Compliance team to streamline the risk-monitoring process by redesigning & reconfiguring existing segregation of duties (SOD) in the order-to-cash business process, therefore helping clients to adopt best practices.
Role: Consultant, Senior Associate Consultant, Associate Consultant
- Oversaw 5 ERP projects, including 3 with end-to-end implementation, rollout, and migration for Fortune 500 clients in manufacturing, retail, technology, and high-tech sectors, resulting in the modernization of the existing ERP
- Reviewed governance, risk, and compliance (GRC) rule set and mitigation controls with business process owners and IT Directors, resulting in system compliance to meet critical audit requirements
- Delivered technical training and knowledge transfer sessions to help the project support team transition to the new production system during the hyper-care phase.
Role: Software Engineer, Software Engineer Trainee
- Developed a new in-house data product to evaluate historical transactional data collected from ERP to enable clients to analyze compliance gaps, allowing for reduced upfront and lifetime maintenance costs up to $75K
- Analyzed online advertising & subscription renewal models for a leading audiobook platform; developed a process to incentivize participation of B2B and B2C participants resulting in a 10 % decrease in the quarterly customer churn rate.
Role: Business Analytics Manager, Product Manager
- Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring adherence to the scrum framework
- Coordinated with the Product owner and business stakeholders to ensure that the product backlog was prioritized and refined for the sprints planned per the business outcomes
- Developed and maintained metrics/reports using JIRA to track team performance, including sprint velocity, burn-down charts, and cumulative flow diagrams to provide real-time status updates
- Prepared regular status reports to senior management, highlighting progress against key milestones and identifying risks and issues
- Coached and mentored cross-functional agile teams to improve processes and performance using feedback loops, sprint retrospectives, and sprint reviews; helping them to adopt a scrum mindset and work collaboratively
- Conducted internal training sessions on agile methodologies, providing insights into the practical project scenario for Scrum, Kanban, and Lean to new team members and stakeholders
- Co-created strategies with customers to lay down the customer-centric roadmap for migration into analytics software platforms by translating business stakeholder requirements into accurate technical requirements.